In Vacant or in Pensive Mood

Two months ago, on 20 th February 2014, Alan Joash Samuel, our dear friend and classmate, passed away due to Rabies. The weeks that preceded it, and those that followed, have been the toughest phase of my life, emotionally. I tried to write, but I wasn’t in a state of mind to blog about it. Now that I am back here after a long break from blogging, I feel that it would be unjust if I don’t record the event that impacted my life in such a big way. So, I’m putting together here what I wrote at different points during the last two months. It’s been over a week from that dismal day, yet our hearts refuse to be comforted. His sudden and unexpected death has left us all shattered. We didn't get a chance to tell him how much he meant to us, how precious his role in influencing our lives. W e didn’t have the time to bid him goodbye. Even though my mind is still fogged by the sorrow weighing my heart down, I now recollect the events of the past few months. In late October 2013,...

One weekend, I was trying out a feature I didn’t quite understand in my computer, and so I clicked the ‘Help’ link. A popup help window opened, and as I was reading through it, I found myself constantly thinking about the technical writer who must have published it. The faceless, nameless author of the Help content would have put in several hours of research, relentlessly pursued the developers and SMEs (subject-matter experts) for information, made over a hundred calls, and sent an equally overwhelming number of mails to clarify details. At the same time, this technical writer would have also had to deal with a pushy project manager from the developing team who believes that technical writing is the simplest job in the world, pressing deadlines to the writer’s face without giving a second’s thought to the fact that he himself couldn’t, if he tried, write to save his life! While the usual claim is that the Help document looks simple and understandable, and so must be easy to write...